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Synchronizing with the Jira System

Code Insight provides an option to run a synchronization process between the Jira system and Code Insight to keep the state of work items across all instances in Code Insight up to date with state of their corresponding issues in Jira. This one-way synchronization updates the following fields for a work item in Code Insight: Status, Type, Priority, Assignee, Summary Text.

The following procedure describes how to set the frequency of this synchronization process.

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The Existing Issues Sync Frequency configuration applies to all the instances on the ALM tab. If not explicitly set, the frequency defaults to Never.

To configure the synchronization frequency, do the following:

  1. As System Administrator, use either of these steps to open the Administration page:
    • From the Code Insight dashboard that is displayed when you open Code Insight, click administration.
  2. Select the ALM tile on the left to open the ALM tab.
  3. Select one of the frequency options— Never, Hourly, Daily, or Weekly —and complete their respective sub-options. For a detailed description of these options, see Jira ALM instance Fields.
  • From the Code Insight web page, click in the upper right corner, and select ADMINISTRATION from the menu.

  1. Click the Edit Sync Frequency icon in the upper right of the ALM tab (to the right of the Existing Issues Sync Frequency field).

  2. Click the Save Changes icon to save the update across all the instances or the Cancel icon to restore the default value Never.

Jira Issue Statuses​

If the status of a Jira issue on the Jira Server changes, the change is reflected in Status column on for the issue in the Work Items for... window once a synchronization with the Jira Server is run. The change can also result in an update to the # Open Work Items and # Closed Work Items for tasks assigned to a given inventory item.

The following lists the default status values. (Custom statuses are not currently supported.)

  • The default Open status values include Open, Reopen, New, To Do, In Progress, and Backlog.

  • The default Closed status values include Done, Resolved, Verified, and Closed.

For more information, refer to “Viewing Jira Issues Assigned to an Inventory Task” in the Code Insight User Guide.